This policy explains what data we collect on sincronizatutienda.com, in the store management system and in the Sincroniza tu TV (phone) and Cartelera (TV) apps, what we use it for, and who we share it with. It is deliberately written in plain language.
Sincroniza Tu Tienda is a service of Cerrajería y Cuchillería Henríquez (Venezuela). For any question about your data, message us on WhatsApp at the number shown on the home page.
First and last name, email address, WhatsApp number, username and password. The password is stored encrypted: nobody, not even us, can read it.
The videos and images you upload for your screens, along with their name, length and size. They are yours: we do not use them for anything other than playing them on your TVs.
Phone and TV make and model, app version, IP address and last access date. If you allow notifications, also an identifier of the phone so we can send them to you (for example, when a TV goes off). These keep the service working and help spot sign-ins you do not recognise. The Cartelera TV app does not ask for or store personal data: only a pairing code it generates itself, which video it is showing and when it last connected.
The amount, the date and a payment reference. If you pay by bank transfer, the receipt you upload. ⚠️ We NEVER see or store your card details: PayPal handles that directly and it never passes through our servers.
If you message us on WhatsApp we store the message, your number and whatever you send, so we can help you and keep a record of the conversation.
Only if you connect your account from the dashboard. From TikTok we read your name, profile photo and link, your follower and like counts, and the list of your videos with their views, likes, comments and shares, to show you statistics. We use the posting permission only to upload the videos you prepare or approve in the dashboard. We store the access TikTok gives us (not your password, which we never see) and you can disconnect it at any time from the dashboard or from your TikTok settings: when you do, we delete it.
Only to provide the service: so you can sign in, so your videos reach your screens, to charge for the plan you hired and to warn you when it is about to expire.
Only with those needed for the service to work:
Nobody else. There is no advertising, no third-party analytics and no trackers in the app.
On our own server, over an encrypted connection (HTTPS). We take regular backups.
For as long as your account is open. The app session expires on its own after 90 days without use.
You can ask us at any time to tell you what data we hold about you, to correct anything wrong, or to delete your account and everything you uploaded.
You can delete it yourself at any time: in the app, under Account → Delete my account; on the web, under “My account”; or at sincronizatutienda.com/cartelera/borrar-cuenta. It is deleted immediately along with your videos, screens, playlists and data; only payment records are kept, because they are accounting. You can also ask us on WhatsApp and we will do it within 30 days at most.
The service is for businesses and is not directed at people under 18.
If we change this policy, we will update the date above. If the change is significant, we will let you know.